The days of waiting for what seems like hours while on the phone to the passport office could soon be a thing of the past.
Minister for Foreign Affairs Charlie Flanagan has today announced a new online tracking service which will allow people to check the progress of their passport applications.
As well as that, a more interactive web-chat social media service has also been made available with the aim to allow for "real time" communication.
In a statement, Mr. Flanagan said:
“The launch of web-chat and enhanced on-line tracking services will significantly improve the flow of information to Passport applicants. Enhanced tracking means that the applicant now has more accurate and tailored information on when his/her passport will be delivered. It will ease travel planning and reduce the need to contact the Passport Service for updates. If customers have queries, the WebChat channel will provide an interactive reply. This option complements other existing customer service channels including Twitter direct messaging and phone line services.”
Welcome to the 21st century, Ireland.