PICS: This Illustrator Isn't Taking His Lost E-Book Lying Down

That's one way to get Aer Lingus' attention...

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What would you do if you left an item of property on an Aer Lingus plane? Would you go to the desk? Give them a call? Tweet them? Use their online contact form? 

Well, what if all of the above failed? In the case of Ireland-based illustrator Alé Mercado, he took the obvious next step when his experience with Aer Lingus was less than satisfactory – he turned it into art.

Last week I left behind my ebook on an Aer Lingus plane. Apart from incredibly stupid, I've felt the most ignored and let down when I tried to recover it... I would like to do a small experiment and see if I can get to talk to someone who can help.

Alé experienced frustration, too, when the online contact form wouldn't work on his smartphone – and when he tweeted Aer Lingus about this, they finally responded. About the form (not about the ebook). "Should I charge them a consultancy fee?" he asked.

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Day #10: Aer Lingus still doesn't give a damn about my lost ebook... Don't despair! I am coming for you.

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Things got worse when Alé began to receive automated responses from Aer Lingus, and took a new tack: "I decided this morning to give them another free piece of consultancy by mapping my experience with them."

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Next up, Alé reimagined the airline's website with some, eh, minor modifications... 

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And he found himself beginning to wonder... what other items could be lingering in the Aer Lingus lost property department? 

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The next question is: 'What do they do with what they find?' From what I could gather they put objects they find in categorized boxes. After that, your guess is as good as mine. 

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At the time of hitting "publish", Alé's ebook had not been found... Watch this space

Written By

Rosemary MacCabe

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