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09th Aug 2020

HSE addresses complaints about the Covid-19 app draining phone batteries

James Fenton

The HSE has addressed complaints that its Covid-19 tracker app is draining people’s phone batteries.

A number of people have posted online that the Covid-19 tracker app is draining their phone batteries and the HSE social media team has spent most of Sunday replying to these complaints.

The HSE has stated that ‘We have escalated the battery issue that some people with Android phones are having to Google. The issue appears to be related to a recent Google Play Services update and is not related to the COVID Tracker app. We will update as soon as we know more.’

They added that they are working on a temporary fix but some users have recommended deleting the app and clearing the cache in Google Play before reinstalling it.

A quick scroll through the HSE Twitter account should help you answer any queries you may have if your phone is suffering from the same issue. The HSE’s Covid Tracker app was released in early July and has seen over 1.5 million downloads to date. More information on what it is and how it works can be found here.

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