We have a feeling he didn’t think this one through.
Social media is usually the first port of call for frustrated travellers looking to vent about delays and poor service when flying.
But we reckon Kenny Jacobs, Ryanair’s Chief Marketing Officer, probably could have chosen a smarter outlet to air his frustration about ‘the worst summer ever for delays and cancellations’ this week.
Mr Jacobs took to LinkedIn this week when his plane was held at Dublin airport, writing;
Sitting on runway in Dublin on flight that should have left at 0650 but will leave after 0830 because of Air Traffic Control staff shortages in Europe.”
“The worst summer ever for delays and cancellations across all airlines and more needs to be done by EU. It’s bad for tourism, business travel and will mess up the hard earned holidays of many families.”
— Ryanair (@Ryanair) June 12, 2018
There was a lot of feedback for Kenny…
Poor Kenny Jacobs being delayed!! We were delayed 3 hours on our outbound flight 5 hours on our return flight! No food or drink given! Even though @Ryanair tweeted their own terms stating food and drink after 2 hours!!!
— Tracey Winterton (@traceywinterton) June 12, 2018
Really, Kenny? Read the room. ????
Imagine being delayed by NINE hours on the FR909 Cork to London flight yesterday without any update or explanation from ground staff or @Ryanair:https://t.co/xQSQG6ibba
— Carol Butler (@camot42) June 12, 2018
Hi @Ryanair. Very sorry Kenny got delayed. My flight was cancelled and no alternative available plus somehow you still managed to lose suitcase! I have completed eu261 form but no acknowledgement or response. Can you advise?
— John Gray (@jgray5022) June 12, 2018
When I made a complaint about a flight from Dublin to Stansted 2 months ago you never bothered to reply. Delayed for 7 hours and given no information. But when some Ryanair hot shot does it, you publish that. Wankers .
— Kenny Fagan (@thebullfagan) June 12, 2018
Kind of ironic that you feel inconvenienced because of an organisation not having sufficient employees to offer a professional service that it causes delays/cancellations, remind us again how many flights you cancelled or delayed last year because you didn’t have enough staff???
— Andy Shute (@rover600) June 13, 2018
Oh bless you we’re delayed two hours. I was delayed 9 hours in Stansted yesterday. A flight that should of left at 4:50 pm didn’t leave until 02:15 am. With all of the Ryanair staff in the airport after evaporating into thin air. Leaving us just sitting watching a screen.
— Clodagh Byrne (@ClodaghByrne96) June 12, 2018
Try 7 hours sat on a plane at Stanstead with no water given, to be told after 7hrs they didn’t check the fuel level & didn’t have enough to get to Pafos so cancelled the flight at 11pm, leaving us stranded in the airport for the night due to booking the wrong hotel! #incompetent
— Charlotte Harmer (@CFHarmer) June 12, 2018
Oh the irony !
— bots (@botnik54) June 12, 2018
Jacobs famously claimed the Ryanair crisis last year which saw over 700,000 flights cancelled was ‘no big deal’.