This Is What Ryanair Will Offer You If They’ve Cancelled Your Flight

niallharbison

Ryanair revealed this week that it’s cancelled way more flights. But after flight authorities warned the airline they could face legal action if they didn’t spell out what they were prepared to offer customers, they’ve revealed all in a statement online.

In a post entitled ‘Ryanair Explains How And When It Will Re-Route Customers Affected By Flight Cancellations’, they say that they will offer refund and re-rerouting options to those affected by the 2,100 flight cancellations in Sept/Oct, or the 18,000 schedule changes from November 2017 to March 2018.

They say that they’re explaining customer entitlements “under EU261 regulations”.

The statement explains: “Ryanair is required to offer disrupted customers (on cancelled flights) the option of a full refund or re-routing to their final destination as follows;

(A) Refund Option:

A full refund will be given of an unused flight sector and associated fees. If the disrupted flight is their outbound sector, customers will also be offered a full refund of the return sector.

(B) Re-routing Options:

Ryanair will offer all disrupted customers the following sequence of re-accommodation options;

First, move the customer to the next available Ryanair flight on the same route.

If this option is not available same or next day, then;

Move the customer to the next available Ryanair flight from/to a suitable alternative airport/s (for example: Luton or Gatwick in the case of Stansted).

If this option is not available same or next day, then;

Offer the customer re-accommodation on any one of our agreed disruption partner airlines to their destination as follows; Easyjet, Jet2, Vueling, Cityjet, Aer Lingus, Norwegian or Eurowings airlines.

If this option is not available same or next day, then;

Offer the customer re-accommodation on any comparable alternative transport (another airline flight, train, bus or car hire) with the cost of this comparable transport ticket to be assessed on a case by case basis.

They add: “Under EU261, Ryanair will also reimburse any reasonable out of pocket expenses incurred by customers as a result of these flight cancellations, subject to receiving an EU261 expense claim form from customers supported by original receipts.

“If any Ryanair customer on one of these disrupted flights believes that they may have chosen an option that was not suitable for them as a result of any misunderstanding of their EU261 rights, then they should write directly to Ryanair’s Director of Customer Services and Ryanair will assist them in any way it can to obtain their full EU261 rights and entitlements.”

They also say that by tomorrow night, they will have re-accommodated or refunded more than 90% of the 400,000 customers who were notified of schedule changes and say that every affected customer has been given a travel voucher for a €40 one-way flight – €80 return – for travel in October-March.

They hope that all claims will be settled by the end of October.