Close

Follow Lovin IE

  • Home /

  • News /

  • Mytaxi Is Introducing A €5 Customer Cancellation Fee Next Month

Mytaxi Is Introducing A €5 Customer Cancellation Fee Next Month

By Kiara Keane

May 9, 2019 at 3:10pm

Share:

Mytaxi has announced it will be introducing a €5 cancellation fee starting from the end of June.

The popular taxi booking app said it will take the charge from customers who book and then cancel minutes later when the driver is en route, in order to 'maximise fleet efficiency'.

It will also apply to customers who aren’t at the stated pick-up address within five minutes of the driver’s arrival.

Mytaxi announced in a statement, ‘In order to improve the efficiency of the service we’re introducing a €5 passenger cancellation fee.

‘You can still cancel your trip at any time, but please note you may be charged a fee if you cancel your booking two minutes after a driver accepts and they’re en route to pick you up.

‘We will start charging this fee in late June. To give you a chance to adjust to this charge there is an introductory period where we are warning passengers with a popup message on occasions that would qualify for a charge in the future.

‘We hope this stage will help passengers adjust to the new process and reduce the volume of cancellations on the network.’

However, they added that 'a very small percentage of our passengers will be affected by this new change' as only 3 per cent of customers had cancelled on a driver in the last six months.

READ NEXT: The Full Line-Up For Slane 2019 Has Been Confirmed

Share:

Subscribe to our Newsletter

Get the best of your city straight to your inbox.

I'd like to receive news and exclusive offers from Lovin IE including competitions, products, commercial partners and activities. By submitting this form you agree to our T&Cs and our privacy policy